FAQ

It depends on where you live.

• We calculate taxes/duties based on your order and destination.
• Check your checkout screen. They will appear as a separate line item if charged up-front.
• In some countries, you pay duties/taxes upon delivery. This is your responsibility.
• We'll clearly note all charges before you complete your order.

No. We legally cannot change or falsify customs documents.

We try to ship orders within 1-5 business days after verification.

• Our carriers (UPS/FedEx/DHL) aim for worldwide delivery within 5 business days.
• Holidays or events outside our control may cause delays.
• If our carriers don't deliver to your area, we may use an alternative carrier or cancel and refund your order.

• You get an Order Confirmation email.
• Once shipped, you get a second email with a tracking link.

All shipments include tracking and insurance, but not always for the full retail price.

• Lost in Transit: We may cancel and refund your order instead of replacing it. We need to wait a reasonable time before declaring a package lost. You must provide proof that a claim has been lodged with the carrier.
• Stolen/Missing After Delivery: We are not responsible for packages stolen after they are marked as delivered. Please ensure your shipping address is secure. If a package goes missing after delivery, contact your local post office and ask your neighbors.

We offer a 14-day free return period if you aren't completely happy.

• This 14-day period starts the day your item is delivered. After 14 days, we cannot offer a refund or exchange.
• Trytanium watches have a "No Questions Asked" policy. You can remove stickers and size the bracelet. As long as there's no abuse or intentional damage, you can return it.
• RE-VERIFIED items and Free Gifts cannot be returned.
• Items bought from other retailers must be returned to them.

Yes. You are responsible for the return shipping cost.

• Original shipping charges and import duties are not refunded.
• We recommend using a trackable service, as we can't process a refund until we receive the item.
• International customers: Any return taxes/duties charged to Olgavi will be deducted from your refund.

We only exchange items if they are defective or damaged. If you need an exchange, please contact us @ olgavi.com/contact

We process your refund within 10 working days after we receive and inspect your returned item. The money will be returned to your original payment method.

Check your bank account again.

Call your credit card company.

Call your bank (processing often takes time).

If all else fails, contact us @ olgavi.com/contact